Answer with the source
Ask in plain language and Synapse searches the company policy and shows where it came from — the page that proves the answer.
Synapse Knowledge
Your company's answer,with the page that proves it.
Upload the contracts, policies and spreadsheets your company already has. Anyone on the team asks in plain words and gets the answer with the file and the page behind it. And nothing reaches an answer before someone approves it.
- You approve what can be quoted
- Your files never train an AI model
From files to an answer with its source, in one short video.
Files and systems flowing into one base, approval before indexing, the folder that decides who sees what, and the answer with the page that proves it.
Read what the video shows
- Knowledge Base: files and systems, ready to answer. Upload files, connect your systems and ask. Synapse answers with what the company knows, and shows where it came from.
- Your files. Your systems. All in one base. Everything the company knows, ready to answer.
- Drag in files or whole folders. PDF, Word, spreadsheets, e-mails: each in its topic's folder.
- You decide what Synapse uses. Approved, indexed, and Synapse even writes a summary.
- Drive, SharePoint and your systems. The Base updates itself with every sync.
- Every folder picks who sees it. Whoever can't open the folder gets none of it in the answer.
- The answer, with the page as proof. R$480 a night, and where it came from, one click away.
- Sheets become tables: sum, filter, compare. Synapse reads documents and queries tables.
- Less searching. More answers. Meet Synapse.
The same knowledge, two ways.
Drag the line and see the difference between hunting for the right file and simply asking.
The company’s living knowledge base
The Knowledge module turns documents, spreadsheets and policies into answers with a source — organized in folders, with approval and permissions. And the platform behind it: projects, team and support.
Upload files and folders
Drag in files or whole folders: PDF, Word, spreadsheets, emails — each one in the folder for its topic.
You decide what goes in
Nothing enters the answers before someone approves. Approved, indexed — and Synapse even writes a summary.
Per-folder permissions
Each folder chooses who sees it. Whoever can’t access the folder doesn’t get its content in an answer.
A spreadsheet becomes a table
Documents Synapse reads; tables it queries. A spreadsheet becomes a table: sum, filter and compare.
Projects and deliverables
From a conversation to a proposal or document in one sentence, no form — the conversation drives, with the case context alongside.
From the file nobody opens to the answer the team can check.
Every step happens on a screen you will meet after signing up, under the same name it has in the menu.
Ask, and check the source
Whoever asks writes in plain words. Under the answer comes the Sources block: how many files support it, the name of each one and the page. One click opens the document right there, on the page it cited.
- The source opens the document itself, on the page it cited
- When the subject is not in the collection, the answer says so and asks where it lives
- No AI is infallible, which is exactly why the proof comes with it
The collection your company already has
Drag files one by one or a whole folder from your computer. Whoever connects their own Google Drive or SharePoint account gets a folder in their name, and keeps deciding who sees what is in it.
- PDF, Word, PowerPoint, text, markdown, HTML, RTF, ODT, e-mail, JSON and XML
- Meeting recordings, audio and video become searchable text
- Google Drive and SharePoint connected by whoever owns the content
Nothing reaches an answer without approval
Every file arrives as Awaiting approval. Only after Approve and index does it move through Indexing and end up Indexed, ready to be quoted. Who approves is set by permission, separate from who uses the chat.
- Five states on screen: awaiting, indexing, indexed, rejected and failed
- Bulk approval, ticking several documents at once
- The review queue shows in the menu how much still waits for your nod
Every folder picks who gets in
The restriction is by user, role, group or tag, and it holds inside the answers: whoever cannot open the folder does not receive its content through the chat. With no restriction at all, the screen says in plain words that the folder is open to anyone in the company.
- Restriction by user, role, group or tag
- An assistant tied to one folder quotes nothing outside it
- Locking a document cuts its live shares on the spot
A spreadsheet is added up, not summarized
CSV, XLSX and XLS are not read as text: they become a real queryable table. The quarter's total is summed over the rows of the file, not estimated from an excerpt.
- Plain questions over CSV, XLSX and XLS
- The whole file loads, or the upload fails and says why
- The spreadsheet opens as a spreadsheet, tabs along the bottom
The answer becomes the document that goes out
Ask the chat for a report, a proposal, a deck or a spreadsheet and watch the preview take shape beside it. The company keeps its own templates, and the agents write inside that standard.
- PDF, Word, Excel, PowerPoint and HTML
- In the house template, including the .docx or .pptx you upload
- Filing it in the collection is a deliberate act, with the folder you choose
From the first folder to the first answer, in one afternoon.
- 1
Upload what the company already has
Drag the folders from your computer, or connect your Google Drive or SharePoint account.
- 2
Approve what may be quoted
Set the folder permissions and approve the documents. Whatever stays out exists in the list and does not exist for the answers.
- 3
The team asks
In plain words, the way they would ask the colleague who knows everything. And they check the source before trusting it.
One door, bought whole.
Knowledge brings your company's collection plus what comes with every door: chat, projects, templates and the business context.
Knowledge
For the company that runs on documents
You see the price before confirming any charge.
- Answers carrying the document and the page behind them
- A review queue: nothing is quoted before someone approves
- Folder permissions that hold inside the answers too
- Spreadsheets queried as tables, summed row by row
- Documents ready in PDF, Word, Excel, PowerPoint and HTML
- Platform, manual and help in Portuguese, English and Spanish
You create the account and the company space, and the subscription opens right after, with the option you picked here.
No lock-in. Cancel whenever you like and keep using it until the end of the paid period.
Why the answer can be trusted.
- The source comes with itDocument, page and excerpt under every answer. You check it in one click, without downloading anything.
- Everyone sees what they mayThe folder's restriction holds in the answer. Whoever cannot open the folder does not receive its content through the chat.
- Nobody publishes aloneAn uploaded file is quoted by no agent until someone with permission approves it.
- It says when it does not knowWith no approved material on the subject, the answer says so and asks where that lives, instead of filling the gap.
On TVBluey, the company behind Synapse, on Globo NSC's TECH SC
Questions before you start
Do I have to approve every document?
Yes. Every file arrives as Awaiting approval and is only quoted after Approve and index. You can approve several at once by ticking the list, and the review queue shows what is still waiting. This is the number one reason the platform cannot find a file that is already there.
Can I hide material from part of the team?
You can. The restriction is per folder and per document, set by user, role, group or tag, and the same rule holds in the answers. With no restriction, the screen warns that the folder is open to anyone in the company.
What if the answer is wrong?
No AI is infallible, which is why the proof comes with it: every answer drawn from a document shows the file and the page, and opens the document on the page it cited. When the subject is not in the approved material, the answer says so instead of inventing.
Which files does it read?
PDF, Word, PowerPoint, text, markdown, HTML, RTF, ODT, e-mail, JSON and XML. CSV, XLSX and XLS come in as queryable tables. Meeting recordings, audio and video become searchable text.
Do spreadsheets really work, or is it text reading?
They work as tables: the total is summed over the rows of the file, not estimated from an excerpt. The spreadsheet loads whole, or the upload fails and says why, instead of importing half of it. The same content pasted inside a PDF, though, is text, and text does not add up.
Can I correct a document in place?
Only text, markdown and HTML are editable on screen, and the platform relearns the new content by itself. PDF, Word, PowerPoint and spreadsheets you download, edit in your own program and upload again. And worth knowing up front: there is no bin and no version history, so deleting a document is final.
Do I need someone from IT to install it?
No. You create the account, drag the files in, set who sees what, and the team starts asking. Connecting Google Drive or SharePoint is done by the person who owns the content.
Will my documents train another company's AI?
No. The material stays isolated in your company's space and is not used to train AI models.
Your company's memory is waiting to be asked.
Upload the first folders today, approve what may be quoted, and ask the first question with the source beside it.
Build the base now