{"product":"atendimento","note":"Generated by scripts/build-replicas.py from the video kit. 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stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M22 7 13.5 15.5 8.5 10.5 2 17'/%3E%3Cpath d='M16 7h6v6'/%3E%3C/svg%3E\")}.rp-ico.e15-i-undo-2{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M9 14 4 9l5-5'/%3E%3Cpath d='M4 9h10.5a5.5 5.5 0 0 1 5.5 5.5a5.5 5.5 0 0 1-5.5 5.5H11'/%3E%3C/svg%3E\")}.rp-ico.e15-i-hand{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M18 11V6a2 2 0 0 0-4 0'/%3E%3Cpath d='M14 10V4a2 2 0 0 0-4 0v2'/%3E%3Cpath d='M10 10.5V6a2 2 0 0 0-4 0v8'/%3E%3Cpath d='M18 8a2 2 0 1 1 4 0v6a8 8 0 0 1-8 8h-2c-2.8 0-4.5-.86-6-2.34l-3.6-3.6a2 2 0 0 1 2.83-2.82L7 15'/%3E%3C/svg%3E\")}.rp-ico.e15-i-arrow-up-circle{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='m16 12-4-4-4 4'/%3E%3Cpath d='M12 16V8'/%3E%3C/svg%3E\")}.rp-ico.e15-i-user-check{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2'/%3E%3Ccircle cx='9' cy='7' r='4'/%3E%3Cpath d='m16 11 2 2 4-4'/%3E%3C/svg%3E\")}.rp-ico.e15-i-target{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Ccircle cx='12' cy='12' r='6'/%3E%3Ccircle cx='12' cy='12' r='2'/%3E%3C/svg%3E\")}.rp-ico.e15-i-tag{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12.6 2.6A2 2 0 0 0 11.2 2H4a2 2 0 0 0-2 2v7.2a2 2 0 0 0 .6 1.4l8.7 8.7a2.4 2.4 0 0 0 3.4 0l6.6-6.6a2.4 2.4 0 0 0 0-3.4z'/%3E%3Ccircle cx='7.5' cy='7.5' r='1'/%3E%3C/svg%3E\")}.rp-ico.e15-i-meh{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M8 15h8'/%3E%3Cpath d='M9 9h.01'/%3E%3Cpath d='M15 9h.01'/%3E%3C/svg%3E\")}.rp-ico.e15-i-frown{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M16 16s-1.5-2-4-2-4 2-4 2'/%3E%3Cpath d='M9 9h.01'/%3E%3Cpath d='M15 9h.01'/%3E%3C/svg%3E\")}.rp-ico.e15-i-ban{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='m4.9 4.9 14.2 14.2'/%3E%3C/svg%3E\")}.rp-ico.e15-i-moon{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M12 3a6 6 0 0 0 9 9 9 9 0 1 1-9-9Z'/%3E%3C/svg%3E\")}.rp-ico.e15-i-kanban{--rp-svg:url(\"data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M6 5v11'/%3E%3Cpath d='M12 5v6'/%3E%3Cpath d='M18 5v14'/%3E%3C/svg%3E\")}\n/* shell 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rgba(31,191,122,0);opacity:1}}\n.e15-body{position:relative;display:flex;flex-direction:column;gap:10px;flex:1;min-height:0;padding:12px 16px}\n.e15-k{font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--rp-text-3);white-space:nowrap}\n/* tab strip of the Central (pills) */\n.e15-tabs{display:flex;flex-wrap:wrap;gap:6px}\n.e15-tab{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 11px;border:1px solid var(--rp-border);border-radius:99px;background:#fff;color:var(--rp-text-2);font-size:12px;font-weight:600;white-space:nowrap}\n.e15-tab>.rp-ico{width:13px;height:13px}\n.e15-tab.is-on{border-color:var(--rp-primary);background:var(--rp-primary);color:#fff}\n/* underline tabs (conversation: Conversa · Trilha · Contexto) */\n.e15-utabs{display:flex;gap:2px;flex:none;padding:0 12px;border-bottom:1px solid var(--rp-border);background:#fff}\n.e15-ut{position:relative;display:inline-flex;align-items:center;gap:6px;height:34px;padding:0 10px;color:var(--rp-text-3);font-size:12.5px;font-weight:600;white-space:nowrap}\n.e15-ut>.rp-ico{width:13px;height:13px}\n.e15-ut::after{content:\"\";position:absolute;left:6px;right:6px;bottom:-1px;height:2px;border-radius:2px;background:var(--rp-primary);opacity:0}\n.e15-ut.is-on{color:var(--rp-text)}\n.e15-ut.is-on::after{opacity:1}\n.e15-ut.e15-on-at{animation:e15-ut-on .25s ease var(--d,0s) both}\n.e15-ut.e15-on-at::after{animation:e15-bar-on .25s ease var(--d,0s) both}\n.e15-ut.e15-off-at{color:var(--rp-text);animation:e15-ut-off .25s ease var(--d,0s) both}\n.e15-ut.e15-off-at::after{opacity:1;animation:e15-bar-off .25s ease var(--d,0s) both}\n@keyframes e15-ut-on{to{color:var(--rp-text)}}\n@keyframes e15-ut-off{to{color:var(--rp-text-3)}}\n@keyframes e15-bar-on{from{opacity:0}to{opacity:1}}\n@keyframes e15-bar-off{from{opacity:1}to{opacity:0}}\n/* channel circle + name */\n.e15-chn{display:grid;justify-items:center;gap:7px}\n.e15-chn b{font-size:12.5px;font-weight:600;color:var(--rp-text);white-space:nowrap}\n.e15-chp{display:inline-flex;align-items:center;gap:5px;flex:none;height:22px;padding:0 8px 0 3px;border:1px solid var(--rp-border);border-radius:99px;background:#fff;color:var(--rp-text-2);font-size:11px;font-weight:600;white-space:nowrap}\n/* inbox rows */\n.e15-row{display:flex;align-items:center;gap:10px;min-width:0;padding:8px 10px;border:1px solid var(--rp-border);border-radius:12px;background:#fff;box-shadow:var(--rp-elev-raised)}\n.e15-rm{flex:1;min-width:0}\n.e15-rm b{display:block;font-size:13px;font-weight:600;color:var(--rp-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.e15-rm small{display:block;font-size:12px;color:var(--rp-text-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.e15-rm small.is-syn{color:var(--rp-cyan-fg);font-weight:500}\n.e15-rm small.is-syn>.rp-ico{width:12px;height:12px;vertical-align:-2px;margin-right:3px}\n/* the esteira */\n.e15-board{position:relative;display:grid;gap:6px;align-items:stretch;flex:1;min-height:0;padding:10px 8px}\n.e15-col{display:flex;flex-direction:column;gap:6px;min-width:0;min-height:0;padding:8px 6px;border-radius:13px;background:#ebebf1}\n.e15-col.is-you{background:#fff3e8;box-shadow:inset 0 0 0 1.5px rgba(245,138,54,.5)}\n.e15-colh{display:flex;align-items:center;gap:6px;min-height:22px;padding:0 3px;color:var(--rp-text);font-size:12px;font-weight:700;white-space:nowrap}\n.e15-colh>.rp-ico{width:13px;height:13px;color:var(--rp-text-3)}\n.e15-col.is-you .e15-colh>.rp-ico{color:#d9701c}\n.e15-n{display:inline-grid;place-items:center;min-width:21px;height:19px;margin-left:auto;padding:0 6px;border-radius:99px;background:#fff;color:var(--rp-text-2);font-size:11px;font-weight:700}\n.e15-n.is-you{background:var(--rp-accent);color:var(--rp-primary)}\n.e15-grp{display:flex;align-items:center;gap:6px;padding:3px 3px 0;color:var(--rp-text-3);font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;white-space:nowrap}\n.e15-grp.is-now{color:#c2410c}\n.e15-card{display:grid;gap:3px;min-width:0;padding:7px 8px;border:1px solid var(--rp-border);border-radius:10px;background:#fff;box-shadow:var(--rp-elev-raised)}\n.e15-ct{display:flex;align-items:center;gap:5px;min-width:0;color:var(--rp-text-3);font-size:11px;font-weight:600;white-space:nowrap}\n.e15-ct time{margin-left:auto;font-weight:500}\n.e15-card>b{display:block;font-size:12px;font-weight:600;line-height:1.3;color:var(--rp-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.e15-card p{margin:0;font-size:11.5px;line-height:1.35;color:var(--rp-text-2)}\n.e15-one{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.e15-decl{font-weight:600;color:var(--rp-accent-fg) !important}\n.e15-mini{display:grid;gap:2px;padding:5px 7px;border-radius:8px;background:#eaf6fd;border:1px solid rgba(12,180,234,.3)}\n.e15-mini b{font-size:11px;font-weight:700;color:var(--rp-cyan-fg)}\n.e15-mini span{font-size:11.5px;line-height:1.35;color:var(--rp-text)}\n.e15-lane{display:flex;align-items:center;gap:6px;padding:2px 3px 0;color:var(--rp-text-3);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}\n.e15-crow{display:flex;align-items:center;gap:8px;flex:none;min-width:0;padding:7px 10px;border:1px solid var(--rp-border);border-radius:10px;background:#fff;white-space:nowrap;font-size:12.5px}\n.e15-crow b{flex:none;font-weight:600;color:var(--rp-text)}\n.e15-crow span{min-width:0;overflow:hidden;text-overflow:ellipsis;font-size:12px;color:var(--rp-text-3)}\n.e15-crow time{margin-left:auto;padding-left:6px;color:var(--rp-text-3);font-size:11.5px}\n.e15-list{display:flex;flex-direction:column;gap:7px;flex:1;min-height:0}\n.e15-list.is-clip{padding-bottom:10px;-webkit-mask-image:linear-gradient(to bottom,#000 calc(100% - 36px),transparent);mask-image:linear-gradient(to bottom,#000 calc(100% - 36px),transparent)}\n.e15-done{display:flex;align-items:center;gap:6px;min-width:0;padding:6px 7px;border-radius:9px;background:#fff;border:1px solid var(--rp-border)}\n.e15-done>.rp-ico{width:13px;height:13px;flex:none;color:var(--rp-success)}\n.e15-done div{min-width:0}\n.e15-done b{display:block;font-size:11.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.e15-done small{display:block;font-size:11px;color:var(--rp-text-3);white-space:nowrap}\n/* instrument: big number + density strip */\n.e15-inst{display:grid;gap:9px;align-content:start;padding:10px;border:1px solid var(--rp-border);border-radius:11px;background:#fff}\n.e15-big{font:800 38px/1 var(--rp-font-ui);letter-spacing:-.03em;color:var(--rp-text);font-variant-numeric:tabular-nums}\n.e15-big small{display:block;margin-top:5px;line-height:1.3;font-size:11.5px;font-weight:600;letter-spacing:0;color:var(--rp-text-3)}\n.e15-strip{display:flex;flex-wrap:wrap;gap:var(--tg,4px);--tw:5px;--th:20px}\n.e15-tkw{position:relative;display:block;flex:none;width:var(--tw);height:var(--th)}\n.e15-tk{display:block;width:100%;height:100%;border-radius:3px;background:#9fd9f0}\n.e15-tk.is-y{background:#f2b53a}\n.e15-tk.is-r{background:var(--rp-error)}\n.e15-tkw.e15-in-at{animation:e15-tk-in .45s var(--rp-ease-out) var(--d,0s) both}\n.e15-tkw.e15-out-at{animation:e15-tk-out .45s var(--rp-ease) var(--d,0s) forwards}\n@keyframes e15-tk-in{from{width:0;margin-right:calc(var(--tg,4px) * -1);opacity:0;transform:scaleY(.2)}}\n@keyframes e15-tk-out{to{width:0;margin-right:calc(var(--tg,4px) * -1);opacity:0}}\n.e15-tk.e15-yel-at{animation:e15-yel .4s ease var(--d,0s) both}\n.e15-tk.e15-red-at{animation:e15-red 1s ease var(--d,0s) both}\n@keyframes e15-yel{to{background:#f2b53a}}\n@keyframes e15-red{0%{background:#9fd9f0}40%{background:#f2b53a}100%{background:var(--rp-error)}}\n.e15-leg{display:grid;gap:3px;color:var(--rp-text-3);font-size:11px;line-height:1.3}\n.e15-leg i{display:inline-block;width:8px;height:8px;margin-right:5px;border-radius:2px;vertical-align:0}\n/* motion */\n.e15-leave{animation:e15-leave .8s var(--rp-ease-io) var(--d,0s) forwards}\n@keyframes e15-leave{to{opacity:0;transform:translate(var(--tx,0),var(--ty,0)) scale(.3)}}\n.e15-land{animation:e15-land .95s var(--rp-ease-io) var(--d,0s) both}\n@keyframes e15-land{0%{opacity:0;max-height:0;transform:translate(var(--fx,0),var(--fy,0)) scale(.45)}20%{opacity:1}100%{opacity:1;max-height:var(--mh,200px);transform:none}}\n.e15-drop{animation:e15-drop .75s var(--rp-ease-out) var(--d,0s) both}\n@keyframes e15-drop{0%{opacity:0;transform:translateY(var(--fy,-150px)) scale(.9)}30%{opacity:1}72%{transform:translateY(5px) scale(1.03)}100%{transform:none}}\n.e15-collapse{animation:e15-collapse .7s var(--rp-ease-io) var(--d,0s) forwards}\n@keyframes e15-collapse{0%{max-height:var(--mh,260px)}100%{max-height:0;opacity:0;transform:translate(var(--tx,0),var(--ty,90px)) scale(.4);margin-bottom:-8px}}\n.e15-mv{animation:e15-mv .6s var(--rp-ease-io) var(--d,0s) both}\n@keyframes e15-mv{from{transform:none}to{transform:translate(var(--dx,0),var(--dy,0))}}\n.e15-lit{animation:e15-lit .45s ease var(--d,0s) both}\n@keyframes e15-lit{from{opacity:.38;filter:grayscale(1)}to{opacity:1;filter:none}}\n/* decision card */\n.e15-dec{display:grid;gap:8px;min-width:0;padding:12px 14px;border:1.5px solid rgba(245,138,54,.55);border-radius:14px;background:#fff;box-shadow:0 14px 34px -18px rgba(245,138,54,.5)}\n.e15-dh{display:flex;align-items:center;gap:8px;min-width:0;white-space:nowrap}\n.e15-dh b{font-size:14px;font-weight:600;color:var(--rp-text)}\n.e15-dh small{font-size:12px;color:var(--rp-text-3)}\n.e15-quote{font-size:13px;line-height:1.45;color:var(--rp-text-2)}\n.e15-want{display:grid;gap:4px;padding:9px 12px;border:1px solid rgba(12,180,234,.35);border-radius:10px;background:#eaf6fd}\n.e15-want>b{font-size:12px;font-weight:700;color:var(--rp-cyan-fg)}\n.e15-want>p{margin:0;font-size:13px;line-height:1.5;color:var(--rp-text)}\n.e15-df{display:flex;align-items:center;gap:8px;min-width:0}\n.e15-df>:last-child{margin-left:auto}\n.e15-stat{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--rp-text-3);white-space:nowrap}\n.e15-stat.is-run{color:var(--rp-cyan-fg)}\n.e15-stat.is-ok{height:24px;padding:0 10px;border-radius:99px;background:var(--rp-success-subtle);color:var(--rp-success-fg)}\n.e15-stat>.rp-ico{width:13px;height:13px}\n.e15-up{display:inline-flex;align-items:center;gap:5px;flex:none;height:22px;padding:0 9px 0 7px;border-radius:99px;background:rgba(225,75,75,.1);color:var(--rp-error-fg);font-size:11px;font-weight:700;white-space:nowrap}\n.e15-up>.rp-ico{width:13px;height:13px}\n.e15-why{display:flex;align-items:flex-start;gap:7px;padding:7px 10px;border-radius:9px;background:#fbf6f6;color:var(--rp-text-2);font-size:12.5px;line-height:1.4}\n.e15-why>.rp-ico{width:14px;height:14px;flex:none;margin-top:1px;color:var(--rp-error-fg)}\n.e15-sig{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px 0 7px;border-radius:99px;background:#fff;box-shadow:inset 0 0 0 1px rgba(225,75,75,.35);color:var(--rp-error-fg);font-size:11px;font-weight:600;white-space:nowrap}\n.e15-sig>.rp-ico{width:12px;height:12px}\n/* conduction strip */\n.e15-cond{display:flex;align-items:center;gap:9px;flex:none;min-width:0;padding:8px 14px;border-bottom:1px solid var(--rp-border);background:#fff;white-space:nowrap}\n.e15-cond b{font-size:13.5px;font-weight:600}\n.e15-cond small{font-size:12px;color:var(--rp-text-3)}\n.e15-mode{display:inline-flex;align-items:center;gap:8px;margin-left:auto;color:var(--rp-text-3);font-size:11.5px;font-weight:600}\n.e15-mode .rp-seg>span{height:26px;padding:0 10px;font-size:12px}\n/* conversation */\n.e15-conv{position:relative;display:flex;flex-direction:column;min-width:0;min-height:0;background:#fbfbfd}\n.e15-chd{display:flex;align-items:center;gap:9px;flex:none;min-width:0;padding:9px 14px;border-bottom:1px solid var(--rp-border);background:#fff;white-space:nowrap}\n.e15-chd b{font-size:14px;font-weight:600}\n.e15-chd small{font-size:12px;color:var(--rp-text-3)}\n.e15-thread{display:flex;flex-direction:column;gap:8px;flex:1;min-height:0;padding:12px 14px}\n.e15-by{display:flex;align-items:center;gap:5px;font-size:11px;font-weight:600;color:var(--rp-text-3);white-space:nowrap}\n.e15-by>.rp-ico{width:12px;height:12px}\n.e15-by.is-syn{color:var(--rp-cyan-fg)}\n.e15-by.is-ok{color:var(--rp-success-fg)}\n.pr-msg.e15-h{background:#f2f0ff;border:1px solid rgba(139,92,246,.3);border-radius:14px 14px 4px 14px;align-self:flex-end}\n.e15-comp{display:grid;gap:8px;flex:none;padding:10px 14px 12px;border-top:1px solid var(--rp-border);background:#fff}\n.e15-cbox{display:flex;align-items:center;gap:8px;min-height:40px;padding:6px 6px 6px 12px;border:1px solid var(--rp-border);border-radius:11px;background:#fff;color:var(--rp-text-4);font-size:13px}\n.e15-cbox>.rp-btn{margin-left:auto}\n.e15-quick{display:flex;gap:6px}\n.e15-qr{display:inline-flex;align-items:center;height:24px;padding:0 10px;border-radius:99px;background:var(--rp-surface-2);color:var(--rp-text-2);font-size:11.5px;font-weight:500;white-space:nowrap}\n.e15-chip{display:inline-flex;align-items:center;gap:6px;flex:none;height:24px;padding:0 10px 0 8px;border-radius:99px;font-size:11.5px;font-weight:600;white-space:nowrap}\n.e15-chip>.rp-ico{width:13px;height:13px}\n.e15-chip.is-syn{background:var(--rp-cyan-subtle);color:var(--rp-cyan-fg)}\n.e15-chip.is-you{background:var(--rp-accent-subtle);color:var(--rp-accent-fg)}\n/* popover */\n.e15-popv{position:absolute;z-index:14;display:grid;gap:8px;padding:12px 14px;border:1px solid var(--rp-border);border-radius:14px;background:#fff;box-shadow:var(--rp-elev-modal)}\n.e15-popv h4{margin:0;font-size:13.5px;font-weight:700}\n.e15-popv label{font-size:12px;font-weight:600;color:var(--rp-text-2)}\n.e15-field{display:flex;align-items:center;min-height:40px;padding:8px 11px;border:1px solid var(--rp-cyan-deep);border-radius:10px;box-shadow:0 0 0 3px rgba(12,180,234,.14);color:var(--rp-text);font-size:12.5px;white-space:nowrap;overflow:hidden}\n.e15-pf{display:flex;justify-content:flex-end;gap:8px}\n/* side panel (Contexto) */\n.e15-side{display:flex;flex-direction:column;gap:10px;min-width:0;min-height:0;padding:12px;border-left:1px solid var(--rp-border);background:#f7f7fa}\n.e15-sideh{display:flex;align-items:center;gap:7px;color:var(--rp-text-2);font-size:12px;font-weight:700}\n.e15-sideh>.rp-ico{width:14px;height:14px}\n.e15-read{display:grid;border:1px solid var(--rp-border);border-radius:12px;background:#fff;overflow:hidden}\n.e15-readh{display:flex;align-items:center;gap:7px;padding:9px 12px;color:var(--rp-text);font-size:12.5px;font-weight:700}\n.e15-readh>.rp-ico{width:14px;height:14px;color:var(--rp-cyan)}\n.e15-kv{display:flex;align-items:center;gap:8px;min-height:35px;padding:0 12px;border-top:1px solid #efeff4;font-size:12.5px;white-space:nowrap}\n.e15-kv>span:first-child{display:flex;flex:1;align-items:center;gap:7px;color:var(--rp-text-3)}\n.e15-kv>span:first-child>.rp-ico{width:13px;height:13px}\n.e15-kv .rp-pill{height:22px;font-size:11.5px}\n.e15-sk{display:inline-block;width:52px;height:9px;border-radius:99px;background:linear-gradient(90deg,#ececf1 0,#f8f8fb 50%,#ececf1 100%);background-size:200% 100%;animation:rp-sweep 1.2s linear infinite}\n.e15-rule{display:flex;align-items:center;gap:6px;padding:8px 12px;border-top:1px solid #efeff4;background:#fbfbfd;color:var(--rp-text-2);font-size:11.5px;white-space:nowrap}\n.e15-rule>.rp-ico{width:13px;height:13px;color:var(--rp-text-3)}\n.e15-rule b{color:var(--rp-text);font-weight:600}\n/* trilha */\n.e15-legend{display:flex;gap:12px;color:var(--rp-text-3);font-size:11.5px;white-space:nowrap}\n.e15-legend i{display:inline-block;width:9px;height:9px;margin-right:5px;border-radius:50%;vertical-align:-1px}\n.e15-trail{position:relative;display:grid;gap:3px}\n.e15-trail::before{content:\"\";position:absolute;left:9px;top:14px;bottom:14px;width:2px;background:#e4e4ec}\n.e15-ev{position:relative;display:grid;grid-template-columns:20px minmax(0,1fr) auto;gap:9px;align-items:start;padding:9px 10px 9px 0;border-radius:10px}\n.e15-evd{position:relative;z-index:1;width:12px;height:12px;margin:3px 4px;border-radius:50%;box-shadow:0 0 0 3px #fbfbfd}\n.e15-ev b{display:block;font-size:13px;font-weight:600;line-height:1.35;color:var(--rp-text)}\n.e15-ev small{display:block;margin-top:1px;font-size:11.5px;color:var(--rp-text-3)}\n.e15-ev time{padding-top:2px;color:var(--rp-text-3);font-size:11.5px;white-space:nowrap}\n.e15-ev.is-bad{background:rgba(225,75,75,.07);box-shadow:inset 0 0 0 1px rgba(225,75,75,.25)}\n.e15-ev.is-bad b{color:var(--rp-error-fg)}\n/* pipeline */\n.e15-pipe{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;flex:1;min-height:0;padding:10px 12px 12px}\n.e15-stage{display:flex;flex-direction:column;gap:7px;min-width:0;padding:8px 7px;border-radius:12px;background:#ebebf1}\n.e15-stageh{display:grid;gap:1px;padding:0 3px}\n.e15-stageh b{font-size:12.5px;font-weight:700;color:var(--rp-text)}\n.e15-stageh small{font-size:11.5px;font-weight:600;color:var(--rp-text-3)}\n.e15-deal{display:grid;gap:5px;min-width:0;padding:9px 10px;border:1px solid var(--rp-border);border-radius:11px;background:#fff;box-shadow:var(--rp-elev-raised)}\n.e15-deal>b{font-size:12.5px;font-weight:600;line-height:1.35;color:var(--rp-text)}\n.e15-deal>small{font-size:11px;color:var(--rp-text-3)}\n.e15-dtags{display:flex;flex-wrap:wrap;gap:5px}\n.e15-stamp{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 7px;border-radius:99px;font-size:11px;font-weight:700;white-space:nowrap}\n.e15-stamp.is-hot{background:var(--rp-accent-subtle);color:#c2410c}\n.e15-stamp.is-atlas{background:var(--rp-violet-subtle);color:var(--rp-violet-fg)}\n.e15-stamp.is-you{background:var(--rp-primary-subtle);color:var(--rp-primary)}\n.e15-stamp.is-src{background:var(--rp-success-subtle);color:var(--rp-success-fg)}\n.e15-stamp>.rp-ico{width:11px;height:11px}\n.e15-sum{padding:6px 8px;border-radius:8px;background:#eaf6fd;color:var(--rp-text);font-size:11.5px;line-height:1.4}\n.e15-sum>.rp-ico{width:11px;height:11px;margin-right:3px;vertical-align:-1px;color:var(--rp-cyan-fg)}\n.e15-crm{display:grid;gap:8px;padding:10px 12px;border:1px solid var(--rp-border);border-radius:12px;background:#fff}\n.e15-crm>p{margin:0;font-size:12px;line-height:1.4;color:var(--rp-text-2)}\n/* hook box */\n.e15-hbox{display:flex;flex-direction:column;border:1px solid var(--rp-border);border-radius:20px;background:#fff;box-shadow:0 30px 60px -30px rgba(4,3,33,.35),var(--rp-elev-raised);overflow:visible}\n.e15-hh{display:flex;align-items:center;gap:9px;padding:12px 18px;border-bottom:1px solid var(--rp-border);font-size:15px;font-weight:700;white-space:nowrap}\n.e15-hh>.rp-ico{width:18px;height:18px;color:var(--rp-cyan-deep)}\n.e15-slots{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));padding:14px 10px 12px;border-bottom:1px solid var(--rp-border);background:#fafafd}\n.e15-slot{position:relative;display:grid;justify-items:center}\n.e15-hole{position:absolute;top:0;left:50%;width:var(--cs,50px);height:var(--cs,50px);margin-left:calc(var(--cs,50px) / -2);border:1.5px dashed #cfd0dc;border-radius:50%}\n.e15-hrows{display:grid;gap:8px;padding:12px 14px 14px}\n.e15-hrow{display:flex;align-items:center;gap:11px;min-width:0;padding:8px 12px;border:1px solid var(--rp-border);border-radius:13px;background:#fff}\n.e15-hrow .e15-rm b{font-size:14px}\n.e15-hrow .e15-rm small{font-size:12.5px}\n/* channel list (Canais tab) */\n.e15-chrow{display:flex;align-items:center;gap:13px;padding:11px 14px;border:1px solid var(--rp-border);border-radius:14px;background:#fff;box-shadow:var(--rp-elev-raised)}\n.e15-chrow b{display:block;font-size:15px;font-weight:700;color:var(--rp-text)}\n.e15-chrow small{display:block;font-size:12px;color:var(--rp-text-3)}"},"scenes":{"e15_canais":{"c":{"w":800,"h":615,"dur":5.0,"adapted":true,"title":["Five channels.","One inbox."],"caption":"WhatsApp, Telegram, Slack, **Instagram** and **Messenger**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubChannels
WhatsAppRoutes to: Support Agent
Connected
TelegramRoutes to: Support Agent
Connected
SlackRoutes to: Support Squad
Connected
Instagram DirectRoutes to: Support Agent
Connected
MessengerRoutes to: Support Squad
Connected
Inboxall land in the same place
5 channels · 1 inbox
"},"r":{"w":600,"h":650,"dur":5.0,"adapted":false,"title":["Five channels.","One inbox."],"caption":"WhatsApp, Telegram, Slack, **Instagram** and **Messenger**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubChannels
WhatsAppRoutes to: Support Agent
Connected
TelegramRoutes to: Support Agent
Connected
SlackRoutes to: Support Squad
Connected
Instagram DirectRoutes to: Support Agent
Connected
MessengerRoutes to: Support Squad
Connected
Inboxall land in the same place
5 channels · 1 inbox
"}},"e15_lida":{"c":{"w":800,"h":615,"dur":7.0,"adapted":false,"title":["Every message","arrives already read."],"caption":"**Intent, category, sentiment and urgency**, and the right queue.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto Lima · Mercado Três Colinas
WhatsApp
today · 08:41
Granola order 5307 hasn't arrived and I need it tomorrow.
WhatsApp · 08:41
Order 5307 shipped yesterday and arrives tomorrow by 12:00. I'll flag any change here.
Synapse · with company data · 08:41
Synapse is conducting.Take over and reply
Context
Synapse's readreadingread
Intentdelivery
Categoryorder
Sentimentneutral
Urgencyhigh
QueueSupport
Rule appliedRules
Urgent deliveries
Ifdeliveryandhigh urgency
route toSupport
"},"r":{"w":600,"h":650,"dur":7.0,"adapted":true,"title":["Every message","arrives already read."],"caption":"**Intent, category, sentiment and urgency**, and the right queue.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto Lima · Mercado Três Colinas
WhatsApp
today · 08:41
Granola order 5307 hasn't arrived and I need it tomorrow.
WhatsApp · 08:41
Order 5307 shipped yesterday and arrives tomorrow by 12:00. I'll flag any change here.
Synapse · with company data · 08:41
Synapse is conducting.Take over and reply
Context
Synapse's readreadingread
Intentdelivery
Categoryorder
Sentimentneutral
Urgencyhigh
QueueSupport
Rule appliedRules
Urgent deliveries
Ifdeliveryandhigh urgency
route toSupport
","site_fix":".e15-chd>div{flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}"}},"e15_esteira":{"c":{"w":800,"h":615,"dur":8.5,"adapted":false,"title":["Five stations.","The middle is yours."],"caption":"A card sitting still in front of you **is your turn**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInbox · The BoardLive
Arriving32
Instagram
Doce Sabor

Any sugar-free granola?

Slack
Armazém Sul

Any minimum order?

WhatsApp
Bom Preço

How long to Curitiba?

With Synapse
15161514conducting now
progressingquietstalledone stroke = one conversation
Needs you23
Now
Instagram
Carla Mendes

Synapse wrote a reply and is waiting for your ok

Synapse wants to send:We deliver Saturdays, 08:00 to 12:00.
Approve and send
Today
Telegram
Mercado Sol

Wants a discount on order 5288

Set the discount

On hold
Slack
Distribuidora Leste

Awaiting customer reply

With an agent2
ASYou
Messenger
Pão Dourado

Deal, I'll close at 15:00.

DAColleague
WhatsApp
Sabor Mineiro

Can you send the invoice?

Closed89
Boa Vistaby Synapse
Café Aromaby Synapse
Empório Lealby Ana Souza
Casa Verdeby Synapse
Mercado Idealby Synapse
"},"r":{"w":600,"h":650,"dur":6.0,"adapted":false,"title":["Needs you?","It rises on its own."],"caption":"The conversation **rises on its own** and says why.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubThe BoardLive
Needs you34
Now
Empório Vila Rica· Telegram · nowrose on its own
“Third time the batch has arrived with crushed packaging.”
Nobody asked. It rose on signals from the conversation itself.
upset customer3rd batch complaint
Carla MendesReply waiting for your ok
Today
Mercado SolSet the discount
With Synapse
1413
progressingquietstalled· one stroke = one conversation
","from":"e15_sobe"}},"e15_aprove":{"c":{"w":800,"h":615,"dur":8.5,"adapted":false,"title":["Supervised:","it waits for your ok."],"caption":"**Approve and send**, and the card stays until **delivery is confirmed**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Empório Vila Rica· TelegramConduction modeAutomaticSupervisedHuman only
Needs you43
Now
Empório Vila Rica· Telegramrose on its own
“Third time the batch has arrived with crushed packaging.”
Synapse is writing…Synapse wrote a reply and is waiting for your ok
Synapse wants to send:

Sorry for the trouble. I've set up the batch swap and will confirm the delivery time today. Does that work?

Approve and sendOpen conversationStays here until delivery is confirmed.sending…delivered
Instagram
Carla Mendes

Do you deliver Saturdays?

Synapse wrote a reply and is waiting for your ok

Synapse wants to send:We deliver Saturdays, 08:00 to 12:00.
Today
Mercado SolSet the discount
On hold
Distribuidora LesteAwaiting customer
With Synapse
1314conducting now
progressingquietstalledone stroke = one conversation
Empório Vila Ricadelivered · agent carries on
Approved and sent. The agent takes it from here.
"},"r":{"w":600,"h":650,"dur":5.0,"adapted":false,"title":["Approve","before it goes out."],"caption":"**Supervised** mode.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Empório Vila Rica· TelegramConduction modeAutomaticSupervisedHuman only
Needs you4
Now
Empório Vila Rica· Telegramrose on its own
“Third time the batch has arrived with crushed packaging.”
Synapse is writing…Synapse wrote a reply and is waiting for your ok
Synapse wants to send:

Sorry for the trouble. I've set up the batch swap and will confirm the delivery time today. Does that work?

Approve and sendStays here until delivery is confirmed.sending…delivered
Carla MendesReply waiting for your ok
Approved and sent. The agent takes it from here.
"}},"e15_assuma":{"c":{"w":800,"h":615,"dur":7.5,"adapted":false,"title":["Take over in one click.","Hand back with context."],"caption":"**Take over** with the history · **hand back** with context.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Empório Vila Rica · Telegram
Synapse conducts · SupervisedYou're handling itSynapse conducts · AutomaticHand back to Synapse
ConversationTrailContext
Third time the batch has arrived with crushed packaging.
Sorry for the trouble. I've set up the batch swap and will confirm the delivery time today. Does that work?
delivered · approved by Ana Souza · 09:06
Fine. And I want the whole batch swapped, not just the crushed boxes.
Done: we'll swap the whole batch. I'll confirm the time today.
ASAna Souza · now
Handed back to Synapse · “Customer wants the batch swapped; I promised a reply today.”
Synapse is conducting this conversation.Take over and reply
Write a reply…Hi! How can I help?
Synapse is conducting this conversation, in automatic mode.Take over and reply

Hand back to Synapse

Customer wants the batch swapped; I promised a reply today.
CancelHand back
You took over. Handing back to Synapse is still one click.
Handed back to Synapse, on automatic.
"},"r":{"w":600,"h":650,"dur":5.0,"adapted":false,"title":["Take over.","Hand back."],"caption":"With the **whole history**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Empório Vila Rica · Telegram
Hand back to Synapse
Synapse conducts · SupervisedYou're handling itSynapse conducts · Automatic
Third time the batch has arrived with crushed packaging.
Sorry for the trouble. I've set up the batch swap and will confirm the delivery time today. Does that work?
delivered · approved by Ana Souza
Synapse is conducting.Take over and reply
Write a reply…Hi! How can I help?
Synapse conducts, on automatic.Take over and reply
With Synapse
141314
With an agent · You121
Pão Dourado
Telegram
Empório Vila Rica
You took over.
Handed back to Synapse, on automatic.
"}},"e15_trilha":{"c":{"w":800,"h":615,"dur":8.0,"adapted":false,"title":["It's all on record,","even what never left."],"caption":"The **Trail** shows who did what, **including what didn't go out**.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto LimaMercado Três Colinas
Empório Vila RicaBatch swap
Carla MendesSaturday delivery
Mercado SolBoleto copy
Pão DouradoDelivery time
Roberto Lima · Mercado Três Colinas
WhatsApp
ConversationTrailContext
SynapsePersonSystemBlocked
Contact came in via WhatsAppSystem · WhatsApp channel
Synapse wrote a draft and stopped for your okSynapse · Supervised mode
Ana Souza approved the draft and the reply went outPerson · delivery confirmed
Ana Souza took over the conversationPerson · You're handling it
Send blocked: the WhatsApp 24-hour window is closedSystem · message didn't go out
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AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto LimaMercado Três Colinas
Empório Vila RicaBatch swap
Carla MendesSaturday delivery
Mercado SolBoleto copy
Pão DouradoDelivery time
Roberto Lima · Mercado Três Colinas
WhatsApp
ConversationTrailContext
SynapsePersonSystemBlocked
Contact came in via WhatsAppSystem · WhatsApp channel
Synapse wrote a draft and stopped for your okSynapse · Supervised mode
Ana Souza approved the draft and the reply went outPerson · delivery confirmed
Ana Souza took over the conversationPerson · You're handling it
Send blocked: the WhatsApp 24-hour window is closedSystem · message didn't go out
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AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto Lima · Mercado Três Colinas
Granola order 5307 hasn't arrived and I need it tomorrow.
Order 5307 shipped yesterday and arrives tomorrow by 12:00. I'll flag any change here.
Synapse · yesterday
Once that's sorted, I want you supplying our other two stores too.
WhatsApp · now
Context
Synapse's read
Intentdeliverypurchase
Sentimentpositive
CRM

Buying intent in this conversation: supply for two more stores.

Promote to LeadLead createdOpen in Pipeline
SalesPipeline
Your sales pipeline
DashboardPipelineLeadsCompaniesDiscovery
QualificationR$410K
Três Colinas · granola, 3 storesMercado Três Colinas · Juiz de Fora, MG
Summary: wants to close a granola supply deal for the other two stores.
Source conversationYou
Rede Bom Grão · snacks, 5 storesUberlândia, MG
You
ProposalR$285K
Serra Clara · granola line, 12 storesBelo Horizonte, MG
HotDADiego
Armazém Sul · granola, 4 storesPoços de Caldas, MG
You
NegotiationR$196K
Supermercado Ideal · granola, 2 storesContagem, MG
You
Rede Pão & Cia · cereal barsUberaba, MG
HotDADiego
ClosingR$120K
Casa Nogueira · nut mixDivinópolis, MG
HotDADiego
Empório Serra · snacks, 3 storesLavras, MG
You
"},"r":{"w":600,"h":650,"dur":7.5,"adapted":true,"title":["Buying intent","becomes a deal."],"caption":"From support to the **Sales pipeline**, no retyping.","styles":["s0"],"html":"
AAurora's spaceJust Ask

Illustrative view of the product, with example data

Communication HubInboxLive
Roberto Lima · Mercado Três Colinas
Granola order 5307 hasn't arrived and I need it tomorrow.
Order 5307 shipped yesterday and arrives tomorrow by 12:00. I'll flag any change here.
Synapse · yesterday
Once that's sorted, I want you supplying our other two stores too.
WhatsApp · now
Context
Synapse's read
Intentdeliverypurchase
Sentimentpositive
CRM

Buying intent in this conversation: supply for two more stores.

Promote to LeadLead createdOpen in Pipeline
SalesPipeline
Your sales pipeline
DashboardPipelineLeadsCompaniesDiscovery
QualificationR$410K
Três Colinas · granola, 3 storesMercado Três Colinas · Juiz de Fora, MG
Summary: wants to close a granola supply deal for the other two stores.
Source conversationYou
Rede Bom Grão · snacks, 5 storesUberlândia, MG
You
ProposalR$285K
Serra Clara · granola line, 12 storesBelo Horizonte, MG
HotDADiego
Armazém Sul · granola, 4 storesPoços de Caldas, MG
You
NegotiationR$196K
Supermercado Ideal · granola, 2 storesContagem, MG
You
Rede Pão & Cia · cereal barsUberaba, MG
HotDADiego
ClosingR$120K
Casa Nogueira · nut mixDivinópolis, MG
HotDADiego
Empório Serra · snacks, 3 storesLavras, MG
You
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